HQ Address: 19749 Dearborn St, Chatsworth, CA 91311

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Frequently Asked Questions

Where is my order/shipping confirmation email?
Please check your spam box if you don't see them on your inbox. Some Email providers filter hardly. If you're using AT&T email provider, please contact them. We're currently working with them to find out the issue.
When will I receive my items?
All items are produced and shipped from our facility within 2-4 business days (Not including the shipping time) from the time of purchase. Standard shipping times then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us (link) if your order hasn’t arrived within the expected lead time.
Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the 'track your order' link listed in the support section of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.
Do you accept Pre-Paid gift cards?
Yes, we accept pre-paid gift cards from all major credit card companies.
How much does it cost to ship to my country?
Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking "Add To Cart" and entering in your address before completing the check out process.
Your page is not loading, what's happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
I keep getting an error message, what's happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast! Once the item is in production, we can't change it anymore.
I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast! Once the item is in production, we can't change it anymore.
I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, than we can make the change. Otherwise, we will have to wait until the item is returned to us.
What is your return/exchange policy?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
What happens if the item was Returned to Sender
If your order has been listed as "undeliverable" and returned back to us, we will ship the package to you at no additional cost.
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.
I can't see the tracking. what happened?
The item is declared and waiting for shipping carrier to pick up. Once the shipping carrier pick it up, they will update it on their tracking site. For International Shipping, you can't track it once it leaves USA. In the future, we will provide some fast shipping carriers with full tracking.
How Can I track my order?
Simply go here, use your order ID and order email. You can get status, tracking number (if shipped).If you have more information, please don't hesitate to contact us via contact form or email us directly to support@friendstvshows.com
What can I do if the Screen printing isn't at high quality or scratches?
Please contact us with the pictures of your item(s). We will check and take further actions.
I emailed you many times but no response. What Can I do?
Honestly, we reply to any emails we receive. Since we don't get your emails, we can't answer them. If you don't hear anything from us, please hit the contact page directly.
What can I do if I can't call you?
We're at high peak all the time. We also get many spam calls from marketing agencies. Please send us message via contact page or online chat.